Fields of Hope Counselling
Counselling FAQs
Everything you want to know before your first session — answered plainly.
Counselling offers a safe, supportive space to explore a wide range of experiences — from anxiety, stress, and grief, to relationship issues, low self-esteem, life transitions, or feeling stuck. You don't need to be in crisis to reach out; this space is here for healing, reflection, and growth.
Not at all — you can book directly, no referral needed. Some people come to counselling through a GP or other health professional, but you're welcome to connect when you feel ready.
Counselling with a registered counsellor (ACA or PACFA member) isn't currently covered under Medicare. Only services provided by psychologists, social workers, or occupational therapists under a Mental Health Care Plan are eligible for rebates.
Some private health funds (e.g. Bupa, Teacher's Health Fund, Medibank, HCF) may offer partial rebates — check with your provider under your Extras policy. Please indicate on your intake forms if you have private health insurance.
Most sessions run 50–60 minutes at $150. Extended 90-minute sessions are available at $225 where needed. Payment is processed automatically at the time of booking via Halaxy Auto Payment.
Everyone's journey is different. Some people come for just a few sessions; others find ongoing support helpful. We'll talk together about what feels right for you.
Yes — everything you share is treated with care and confidentiality. The only exceptions are if there is a risk of harm to yourself or others, or if legally required (e.g. a subpoena or mandatory reporting). See the Mandatory Reporting & Duty of Care page for full details.
- Counsellors support people with emotional wellbeing, relationships, stress, grief, and personal growth.
- Psychologists can diagnose mental health conditions and provide Medicare-funded therapy.
- Psychiatrists are medical doctors who specialise in mental illness and can prescribe medication.
Each plays a different role — sometimes people work with more than one type of support.
All sessions are conducted via Zoom. Once you book, you'll receive a confirmation email with your unique Zoom link. At your session time, click the link from your phone, tablet, or computer — no software download is required. We recommend a private, stationary, and quiet space. Sessions will not continue if you are driving.
Research consistently shows that online counselling can be just as effective as face-to-face sessions. Many clients find the comfort and convenience of their own environment actually enhances the experience. All the same care, confidentiality, and professional standards apply.
A stable internet connection, a device with a camera and microphone (smartphone, tablet, or laptop), and a private space where you won't be interrupted. Zoom is free and no account is needed to join.
Our first session is a gentle start — a chance for you to share what's bringing you to counselling, explore your goals, and get a sense of whether we're a good fit. You're welcome to go at your own pace.
Please provide at least 48 hours' notice to cancel or reschedule without charge. Cancellations within 24–48 hours incur 50% of the session fee; less than 24 hours or no-show incurs the full fee. See the Fees, Cancellation & Refund Policy for full details.
Yes — registered with both the Australian Counselling Association (ACA Level 4, the highest membership tier) and PACFA (Clinical Member), with adherence to ethical guidelines, regular clinical supervision, and ongoing professional development.
The counselling style is warm, person-centred, and tailored to your unique needs. Approaches include Person-Centred Therapy, Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Narrative Therapy, trauma-informed practice, and Emotionally Focused Therapy — depending on what feels most helpful for you.